Refund policy
We want you to love what you order from Pop Toyzz. If something isn’t right, you can return it under the terms below.
30-Day Returns
- You can request a return within 30 days of delivery.
- Return shipping is free: we cover the cost of sending your item back to us.
Return Conditions
- Items must be unused, undamaged, and in their original packaging.
- Items that are used, incomplete, or returned without their original box are not eligible for a return.
Non-Returnable Items
- Opened blind boxes (for example, Pop Mart blind boxes)
- Gift cards
- Used items or items without their original box
How to Start a Return
- Email us at hello@poptoyzz.com with your order number and the item(s) you would like to return.
- We will reply with return instructions and a free return shipping option.
- Pack the item securely in its original packaging and send it back.
Refunds
- Once your return arrives and has been inspected, we will let you know by email whether it has been approved.
- Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few business days for the refund to appear on your statement.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or is not what you ordered, email us right after delivery with your order number and photos. We will arrange a replacement or a refund.
Exchanges
If you would like a different item, return the original item for a refund and place a new order.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of your return. Otherwise, the refund goes to the person who placed the order.
Contact
Questions about returns or refunds? Email us at hello@poptoyzz.com.
POP TOYZZ LLC
8001 S Orange Blossom Trl, Orlando, FL 32809, United States